CUSTOMER EXPERIENCE
Are you forgetting to consider the customer?
So often Software is given consideration based on how it will improve or add value to people at the Dealership. But forgetting to consider the Customer Experience nowadays is a big mistake.
Different people have different styles, as do different demographics, geolocations, etc. People are informed, want to buy things quickly, and get involved. We make it easy to present any style based on needs analysis, get the customer participating, and finally in to their new vehicle before the magic of the new vehicle purchase disappears.
Customers expect a certain level of technology involved in the road to the sale, so even Paper Presenters have tools to get the trust level up and speed up the buying process.
Our dealers see a marked improvement in CSI scores and gross average!
